Job title: Support Manager
Pay: £12 per hour
Hours: 30 hours per week (FTE: £23,400 per annum)
The Wolfpack Project is looking for a confident, experienced person to take on the role of Support Manager. The ideal candidate should have experience with peer support and mental health first aid. A background of social care or mental health support would be preferable. Experience of event management would also be advantageous, but not essential.
This is an exciting time to join a rapidly growing Nottingham youth charity. We are Nottingham’s only youth organisation dedicated to reducing loneliness and promoting positive mental health among people aged 16-35. Through a combination of one-to-one support, social groups, events, and more, we create support networks and build communities between isolated young people.
To apply, send your CV and a covering letter explaining why you should be chosen for this role to hello@thewolfpackproject.org.uk.
General Duties and Responsibilities:
- To manage and run social support groups for young people in Nottingham city at a variety of venues.
- To arrange and lead one-to-one peer support sessions with service users (office based).
- Build and maintain relationships with charitable bodies, mental health teams, and the NHS, to ensure referrals to our service for young people in need.
- Ensure the responsibilities of the post are carried out in a way that reflects the standards, vision, and values of The Wolfpack Project.
- To proactively promote Safeguarding practice and Code of Conduct to service users.
- To complete and remain up to date with relevant training in the fields of mental health and social care.
- Working with Project Coordinator/CEO to ensure all The Wolfpack Project safeguarding policies and support protocols are up to industry standard.
Specific duties and responsibilities:
- To arrange payment to venues and organisations in partnership with The Wolfpack Project where social groups are hosted.
- To manage volunteers at support groups and liaise with the team to manage their workload.
- To provide support in the monitoring and development of service users during their time accessing our service.
- To assist in managing and maintaining service user records and data in Salesforce, making sure all information is up to date.
- To ensure our safeguarding, equality and diversity, and GDPR policies are upheld in all service user contact scenarios.
- To undertake courtesy call checks with service users to confirm one-to-one appointments
- To provide peer support with service users over the phone and via email when needed
- Create monthly progress reports and provide accurate data regarding service user engagement to send to CEO and Trustees.
- Work with partner organisations to delivery partner programmes, events, and campaigns
- To represent The Wolfpack Project at events when needed (partner events, job fairs, school/university/college events, mental health and wellness events etc)
- Attend all meetings that have a direct impact on your role.
- To be responsible for your own continuous professional development ensuring that your skills, knowledge, and practice are current.
- To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job.
NOTE
This job profile provides an overview of the principal duties and responsibilities of the role. It is not intended to be exhaustive. It is anticipated that the content of jobs will change over time whilst remaining within the broad remit of the role.
This job profile does not form part of your contract of employment.
PERSON SPECIFICATION
KEY:
| E | Essential |
| D | Desirable |
| Role: Support Manager | E | D | |
| 1 | Qualified to in social care, counselling, or a relevant degree | X | |
| 2 | Experience of both team and lone working | X | |
| 3 | Qualified in Mental Health First Aid | X | |
| 4 | GCSE English and Maths Grade C (Level 4 -9) or equivalent | X | |
| 5 | Experience with supporting the planning, monitoring and development of a peer mental health provision | X | |
| 6 | Experienced in monitoring the progress of young people across a whole learner journey ensuring individual needs are met | X | |
| 7 | Previous administration experience in a customer facing role in a busy environment | X | |
| 8 | Knowledge of safeguarding and equality and diversity | X | |
| 9 | Experience of managing own workload without supervision | X | |
| 10 | Experience of setting and meeting deadlines | X | |
| 11 | Experience of liaising with people from varied backgrounds | X | |
| 12 | Experience of supporting neurodiverse young people and adults (autism, ADHA) | X | |
| 13 | Experience of writing and producing reports using Microsoft and Apple programmes | X | |
| 14 | Good awareness of success rates (overall and timely) to identify positive data / trends | X | |
| 15 | Ability to provide accurate reports and records | X | |
| 16 | Ability to prioritise own workload and where required that of others to ensure deadlines are met | X | |
| 17 | Ability to communicate effectively with stakeholders | X | |
| 18 | Effective organisational skills | X | |
| 19 | Clear and accurate written communication skills | X | |
| 20 | Commitment to continually updating personal knowledge and skills to increase effectiveness. | X | |
| 21 | IT Literate across a range of MS Office packages | X | |
| 22 | Ability to listen/observe/acknowledge | X | |
| 23 | Ability to build and develop positive relationships | X | |
| 24 | Commitment to high professional and personal standards of work and of conduct | X | |
| 25 | A commitment to their development with the ability to support and guide others | X | |
| 26 | The ability to take a flexible, adaptable, and innovative approach to work | X | |
| 27 | Able to maintain confidentiality | X | |
| 28 | Willingness to work variable hours when necessary to meet the requirements of the post including evenings and weekends | X | |
| 29 | The ability to travel across sites and to external events using own vehicle or public transport | X |
